Privacy Policy

Effective Date: All rights reserved from 2023 onwards
Last Updated: January 2025

Open Enterprise ERP (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, software, and related services (“Services”), in compliance with Indian data laws (including the Digital Personal Data Protection Act, 2023) and international standards such as the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect personal and business information through various channels including registrations, usage, and customer communications.

1.1 Personal Information:

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing and payment details
  • Login credentials (encrypted)

1.2 Usage & Technical Data:

  • IP address
  • Device and browser type
  • Usage logs and session data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your data to:

  • Provide and maintain our ERP Services
  • Process payments and subscriptions
  • Communicate with you (support, updates, billing)
  • Customize and improve user experience
  • Comply with legal obligations
  • Prevent fraud, abuse, or security issues

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our legal basis for collecting and using personal data depends on the data and context, including:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

4. Sharing of Information

We do not sell or rent your personal information. We may share it with:

  • Service Providers (e.g., payment processors, hosting partners)
  • Government or legal authorities, if required by law
  • Affiliates or in the event of a business merger or acquisition

All third parties are bound by data protection agreements.

5. International Data Transfers

As an India-based company, your data may be processed and stored in India or other jurisdictions. Where applicable, we ensure appropriate safeguards are in place to protect data transferred across borders, including Standard Contractual Clauses under GDPR.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Upon termination, you may request deletion of your account and associated data.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to or restrict processing
  • Export your data (data portability)

To exercise any of these rights, contact us at support@openenterprise.in

8. Cookies & Tracking Technologies

We use cookies to improve functionality and user experience. You can manage cookie preferences in your browser. Disabling cookies may affect certain features of the Services.

9. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure
  • Regular security audits

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided us data, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Continued use of the Services after such updates indicates your acceptance.

12. Contact Us

For any questions, concerns, or data-related requests, please contact:

📧 Email: support@openenterprise.in
📞 Phone: Please Prefer Email
🏢 Address: Please Prefer Email